Terms and Conditions

THIS DOCUMENT COVERS:

Purchase Terms, Terms of Service, Waiver (Disclaimer)

These are the Terms and Conditions of Carolyn Whitehouse (CW), CEO of Rewire Your Money at 17, Castledown Enterprise Centre, Castledown Road, Ludgershall, SP11 9FA 

1. General

  • ‘Client’ is any business which has contracted CW requesting information, or who has entered a Contract with CW for the provision of but not limited to online business coaching, mentoring, consultancy and speaking services (the Services)

  • “Contract” - The legal agreement between CW and the Client for the provision of Services either as set out on the Website or contained in a Proposal

  • “Proposal’ - Customised Consultancy Services offered to the client by CW in accordance with their initial instructions supplied to CW and the Fee payable for these. The Proposal will be open for acceptance for 30 days from issue unless otherwise stated by CW in writing

  • ‘The Fee’ - The sum payable for the provision of the Services ordered by the Client as set out on the Website or in a Proposal and any additional sums agreed between the parties.

  • ‘The Payment’ - can be by direct bank transfer, debit or credit card, Stripe, Paypal or through Thrivecart

  • ‘Days’ - All the days in a week except Saturday, Sunday and UK Bank Holidays

  • ‘Materials’ - All the training content that is provided by CW to the Client

  • These Terms and Conditions will represent the whole of the Terms between CW and the Client. Any changes to these must be agreed in writing by CW

2. The Contract

  • The Contract is made when the Client has either paid the Fee through the Website or accepted a Proposal for the supply of Services and paid the initial Fee required.

  • The Contract once made cannot be canceled by the Client

  • A Contract from month to month will usually be for 12 months or such other terms as agreed in writing between the parties. CW can terminate such a contract immediately should the Client commit a material breach of the Contract or these Terms and Conditions.

  • CW can terminate any Contract without liability if it is considered the Client is acting in a manner that could damage CW by their continued association.

  • The Contract can only be amended with the consent of CW in writing. The Client must accept that amendments requested by them may incur additional Fees and an extended Delivery Period.

  • If CW is unable to accept the Client’s order, they will be informed as soon as possible.

  • CW has the right to discontinue the provision of any Services if it believes they could be libelous, illegal or a breach of any third-party rights.

  • CW will make no refunds

  • The Client will have the opportunity to read these Terms and Conditions and any questions answered before entering the Contract and so the Client is accepting these Terms and Conditions by entering the Contract.

3. The Client’s Obligations

  • If the Client does ot provide all the necessary details for the Services to be produced the Client will be contacted and must provide the outstanding information as soon as possible. The Client accepts that any such delay is acceptable due to their actions and is their responsibility.

  • Information provided by the Client to CW must be complete, accurate and provided in good faith. Any changes in facts or relevant activities must be communicated to CW as soon as possible. The Client accepts that changes could lead to the Contract being amended to cover the change in circumstances.

  • Any delay in the provision of the Services arising from the failure of the Client to perform its obligations shall not be the responsibility of CW and the Client shall accept this.

4. The Services

  • The Services to be supplied under the Contract will be as set out on the Website or in a Proposal. Any amendment must be accepted by CW in writing and an additional Fee may be payable.

  • The descriptions of the Services by CW will be as accurate as possible and provided in good faith. The Client acknowledges that certain information contained in the Materials may already be in the public domain and that certain aspects of the Materials are based on third party ideas and concepts.

  • The Client must satisfy themselves that the Services on the Website or Proposal meet their requirements before entering into the Contract. CW is always will to answer any questions or queries.

  • The Client must accept that the Services supplied may vary slightly from as set out on the Website or in a Proposal

  • If the Client has any particular requirements that are essential to them, they must contact CW to discuss the matter before entering into a Contract to ensure this is acceptable to CW.

  • CW reserves the right to amend the Contract where in its professional opinion such amendment will lead to an improved result for the Client.

  • The Client must accept that when “Lifetime Access’ is shown, that this is the lifetime of the product, not the lifetime of the Client or of CW. CW will provide 3 months notice by email to the Client if a product is retired and will no longer be available.

5. The Fee

  • The initial Fee required must be paid before the Contract is made unless otherwise agreed in writing by CW. This will be either through the Website or when an Invoice is raised following receipt of a Proposal through the Thrivecart payment link or direct bank transfer.

  • If the Fee is payable in installments these must be paid on the due date agreed or no further work will be carried out until payment in full is made.

  • In the event of continuous late or non-payment of invoices, CW reserves the right to request payment in advance before any future Services are supplied.

  • If a payment is not made within 30 days of the due date, then interest at *% per annum above the current Bank of England base rate will be payable together with the current recovery fees.

  • All invoices must be paid in full without set-off, dedication or counterclaim.

  • If any installment of the Fee is constantly not paid by the due date, then CW may require payment in full before providing any further Services. In extreme cases CW may terminate the Contract without liability.

6. Third Parties

  • CW may refer or recommend the Client to other professionals or services that it is believed can assist the Client with their business. Whilst this will be done in good faith CW accepts no responsibility for the services provided by the Third Party.

  • The Client must satisfy themselves as to if the Third Party’s services are adequate for their requirements. Any contract is made direct between the Client and the Third Party and CW has no responsibility for payment of any fees.

7. Books

  • All books and other written materials sold separately from the Services are produced in good faith, but CW accepts no liability for their relevance to or use by the Client.

  • Payment for all such books or materials must be made in full through the designated payment method before they will be dispatched or made available to download by the Client.

8. Cancellation Policy

  • If the Client wishes to postpone an appointment with CW they must give a minimum of 24 hours notice and reschedule the appointment within seven days. If such notice is not given the appointment will be lost.

  • If a Client is unable to attend a group meeting this cannot be rescheduled, and it will be lost with no refund available.

9. Limitation of Liability

  • Should CW be prevented, hindered or delayed from performing their obligations under the Contract by circumstances outside of their control (including without limitation to acts of God, flood, drought, earthquake, other natural disasters, epidemic or pandemic, a terrorist attack, war, civil commotion or riots, the threat of or preparation for war, armed conflict, the imposition of sanctions, embargo or breaking off diplomatic relations, nuclear, chemical or biological contamination, any law or action by government or public authority, the collapse of buildings, fire explosion or accident, any labour dispute or strike, non-performance of suppliers or subcontractors, interruption or failure of utility and technology services, any action or order from the government, travel restrictions) CW shall be relieved from performing their obligations and will not be in breach of the Contract or otherwise liable for any failure or delay in the performance of such obligations.

  • The Liability of CW to the Client shall not exceed the Fee and any expenses charged.

  • CW is not liable for any direct or consequential losses to the Client or any Third Party.

  • The Contract is exclusive to the Client and no Third Party shall have any rights under that Contract.

  • CW has no liability for any loss of profits, goodwill, reputation, special or indirect losses or any other business losses.

  • CW does not exclude liability for death or personal injury caused by the negligence of CW or their employees, agents or subcontractors for fraud or fraudulent misrepresentation.

  • It is assumed that the Client is purchasing the Services in the course of a business unless advised in writing by the Client and this is accepted by CW.

  • The Client is liable for any reasonable costs, liability, damages, loss, claims or proceedings arising from loss or damage to any equipment including that of any third party caused by the Client, its agents, subcontractors or employees

10. Intellectual Property

  • All copyright, trademarks and all their intellectual property rights in all Services, books, Materials, photos, artwork and design shall remain always vested in CW. Any attempt to copy any designs, artwork, images or materials or books, or reproduce, transmit, publish, display, exploit or create derivative items shall render the Client liable for damages.

  • Upon payment in full of the Fee CW will grant the Client an indefinite licence to use any material supplied under the Contract in the Client’s own current business.

  • If the materials supplied by CW are used by a Third Party for any purpose, not in the Contract, theClient will be liable to CW for damages and will take appropriate steps to ensure such use ceases immediately

  • If the Client wishes to use the content of the Services in a way beyond the Contract the Client must obtain written consent from CW and pay any Fee requested before doing so.

  • Any licence given by CW to the Client will automatically terminate should the Client become insolvent, would up or cease trading.

  • Certain information contained in the Materials is already in the public domain and may be based on third part ideas and concepts, which are curated and combined from the perspective of CW for the Client’s business

11. Confidentiality

  • CW will keep all sensitive information supplied to them by the Client, not in the public domain and in connection with the Services, private and confidential. This will continue for a period of 7 years after completion of the Services. Non-sensitive information may be disclosed to any subcontractor, supplier or employee to the extent necessary to provide the Services.

  • CW will not publicise any details of the Services provided to the Client without having obtained their written consent to do so with the exception of any legal responsibilities to disclose information.

  • CW may refer to the fact that they are providing Services to the Client in their business materials unless the Client expressly requests they do not do so.

  • The Client will keep all information discovered about CW and its employees strictly confidential. This includes information relating to their business methods, practices, employees, contractors and financial information, whether labeled confidential or not. This continues after completion of the Services.

12. Data Protection

  • All data supplied to CW by the Client will be stored safely in accordance with the General Data Protection Regulations (GDPR) and general UK legislation as set out in the current Privacy Policy Notice.

  • The Client will similarly comply with all current data protection legislation when dealing with data regarding CW.

13. Complaints

  • The Client must raise any problem or complaint they have with Services to CW immediately the issue arises, and CW will seek to find a mutually acceptable solution.

  • The Client must, in any event, raise any Complaint about the Services within 14 days of completion of the Services.

  • The complaint must be put in writing addressed to CW who will take steps to consult with the Client and find a solution.

  • If the Client remains dissatisfied with the Services, the matter will be passed to a Director who will take whatever steps they consider appropriate to resolve the issue.

14. Severance

  • If any part of the Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and Conditions and shall not affect the validity and enforceability of any training provisions.

15. Waiver

  • The waiver by CW of a breach, default, delay or omission of any of these terms or the Contract by the Client will not be construed as a waiver of any preceding or subsequent breach of the same or other provisions.

15. Waiver

  • The waiver by CW of a breach, default, delay or omission of any of these terms or the Contract by the Client will not be construed as a waiver of any preceding or subsequent breach of the same or other provisions.

16. Transfer

  • The Client may not transfer any of their rights under the Contract to a Third party.

17. Law

  • These Terms and Conditions are governed by the law of England and Wales

Carolyn Whitehouse - Financial Psychologist * Budgeting Coach* Speaker * Author

Carolyn Whitehouse is a Financial Psychologist, Budgeting Coach, Speaker and Author who supports ambitious and sensitive business owners to let go of self-doubt, charge their worth and release their fear of money. Carolyn’s heart-led approach combined with her unique Abundance Activator Framework, encourages her clients to discover their values, beliefs and stories around money, whilst releasing their financial wounds and trauma's. Drawing from personal money struggles when starting her own business, Carolyn combines her life-long passion for psychology and economics, with trauma-informed healing techniques, supporting clients in workshops, group programmes and working 1:1. She specialises in bringing order, balance and harmony to your bank account

  • Rewire Your Money, 17, Castledown Business Park, Tidworth Road, Lugershall, SP11 9AX, United Kingdom

  • Email: hello@carolynrwhitehouse.com

  • 2024 Carolyn Whitehouse. All Rights Reserved. Do not duplicate or distribute without permission

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